Shipping & Delivery Policy

Once an order is successfully placed:

1. The order is recorded on the marketplace.
2. The relevant vendor receives an order notification.
3. The vendor is expected to acknowledge the order within 24 hours.
4. The vendor prepares and packs the product.
5. The product is dispatched.
6. Tracking information is updated where available.

• Standard products are ordinarily dispatched within 2–3 business days.
• Made-to-Order and customised products follow their specified production and dispatch timelines.
• Vendors must communicate dispatch delays to Indian Heritager.

Vendors are responsible for ensuring that products are securely packed before dispatch and that packaging is appropriate for the product and transport requirements.

Fragile products must have adequate protective cushioning. Weather-resistant and tamper-evident packaging should be used where appropriate.

Delivery timelines depend on vendor location, customer delivery address, product availability, manufacturing or production requirements, courier availability and other operational circumstances.

Delivery estimates are indicative and may be affected by weather, public holidays, courier disruptions, remote locations and circumstances beyond reasonable control.

Where tracking information is available, customers can use the tracking details provided through their account or order communication.

Customers should contact customer support if an order is delayed, tracking information is unavailable or a delivery issue occurs.

If an order cannot be delivered, it may be returned to the vendor as Return to Origin (RTO). Applicable reverse logistics charges and settlement adjustments are handled according to the relevant vendor agreement.