Returns, Refunds & Replacements

Eligible products may be returned within 7 days from the date of delivery. Customers should initiate a return request within this period.

• Damaged products.
• Defective products.
• Incorrect products delivered.
• Products that materially differ from their descriptions.
• Missing items or incorrect quantities.
• Other eligible circumstances under applicable law.

The following products may be excluded from ordinary change-of-mind returns where legally permitted:

• Perishable food products.
• Personalised products.
• Customised and Made-to-Order products.
• Certain hygiene-sensitive products.

These exclusions do not affect statutory consumer rights relating to defective, damaged, spurious or incorrectly described products.

1. Log in to your Indian Heritager account.
2. Open the relevant order.
3. Contact customer support or use the existing return request facility, if available.
4. Select the reason for the return.
5. Provide photographs or supporting information where requested.
6. Follow the return instructions provided by the support team.

Approved refunds will be processed through the authorised payment gateway to the original payment method. Processing time depends on the payment provider and banking institution, and customers will be informed when the refund is initiated.

Where appropriate and subject to availability, an eligible replacement may be arranged. If a replacement cannot be provided, an eligible refund may be processed.

The vendor may be responsible for applicable return costs and replacement or refund expenses where the return arises from defective products, incorrect products, product misrepresentation or damage resulting from inadequate packaging.

Orders that cannot be delivered may be returned to the vendor. Applicable courier charges and settlement adjustments will be handled according to the vendor agreement.